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CST 2895 - Customer Service
Spring 2020, Section 41

search actionsID #Subj#SecTitleDatesDaysTimeCrdsStatusInstructorDelivery MethodLoc
Add to Wish List Find Equivalent Courses Add To Waitlist (Disabled)
000752 CST 2895 41 Customer Service
01/13 - 05/15
01/13 - 05/15
01/13 - 05/15
W
W
n/a
1:00pm - 1:50pm
1:00pm - 1:50pm
Arranged
1.0 Open Polman, Jeff
Polman, Jeff
Polman, Jeff
Completely Online-Asynchronous Location: Online/Multi-Site Web Enhanced
Building/Room: RWC_MAINHU_Hutchinson Main Building 328
Building/Room: RWC_Willmar_B_Technical Level B 46
Building/Room: OnLine Campus Online


Meeting Details
DatesDaysTimeBuilding/RoomInstructor
1/13/2020 - 5/15/2020 W 1:00pm - 1:50pm RWC_MAINHU_Hutchinson Main Building 328 Polman, Jeff
1/13/2020 - 5/15/2020 W 1:00pm - 1:50pm RWC_Willmar_B_Technical Level B 46 Polman, Jeff
1/13/2020 - 5/15/2020 n/a Arranged OnLine Campus Online Polman, Jeff

Notes
  • On-line only - extra fee charged
  • Online w/optional face-to-face meetings
  • Laptop required-See Dept for Specs
  • Go to this link for more information on starting your online course: https://ridgewater.learn.minnstate.edu

Location Details
Offered through: Ridgewater College.
Campus: Ridgewater College. Location: Online/Multi-Site Web Enhanced.

Seat Availability
Status: Open Size: 25 Enrolled: 8 Seats Remaining: 17

Add/Drop/Withdraw
Full refund is available until January 21, 2020, 11:59PM CST.
The last day to add this course is 5 business day(s) after January 13, 2020. The last day to drop this course is 5 business day(s) after January 13, 2020.
The last day to withdraw from this course is April 21, 2020.

Tuition and Fees (Approximate)

Tuition and Fees (approximate):

Tuition -resident: $184.98
Tuition -nonresident: $184.98
Approximate Course Fees: $16.90

Course Books and Materials

Required?: PICK ONE REQUIRED
Title: GUIDE TO CUSTOMER SERV.SKILLS F/SERV...
Author: KNAPPPublisher: CENGAGE L
ISBN: 9781285063584Edition: 4TH 15
New Price: $150.00
Used Price: $112.50

Required?: PICK ONE REQUIRED
Title: CENGAGE UNLIMITED-ACCESS (1 SEMESTER)
Author: CENGAGEPublisher: CENGAGE L
ISBN: 9780357700037Edition: 18
New Price: $119.99

Required?: PICK ONE REQUIRED
Title: CENGAGE UNLIMITED-ACCESS (12 MONTHS)
Author: CENGAGEPublisher: CENGAGE L
ISBN: 9780357700044Edition: 18
New Price: $179.99

Required?: PICK ONE REQUIRED
Title: CENGAGE UNLIMITED-ACCESS (24 MONTHS)
Author: CENGAGEPublisher: CENGAGE L
ISBN: 9780357700051Edition: 18
New Price: $239.99

Required?: E-BOOK
Title: A GUIDE TO CUSTOMER SERVICE SKILLS FOR
Author: KNAPPPublisher: CENGAGE L
ISBN: 9781305445871Edition: 4
New Price: $27.49
Used Price: To Be Determined

Prices shown reflect purchase through the Ridgewater College bookstore, subject to change and availability.

Course Level
Undergraduate

Description
Help desk and customer service skills are presented in this course. Participants will develop skills needed to meet the requirement of customer satisfaction in a help desk setting.

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